Customer Service Executive
Come and join our small friendly team based in Meltham.
Hultafors Group is a large multinational company specialising in solutions for tradespeople whether that be workwear, hearing and eye protection, footwear, or tools for the jobs that they are doing.
Our vision been to be the obvious choice for professional users and the best partner to our customers.
The role is office based at Meltham Mills.
Full-time or part-time (minimum hours would be 25).
Hours to be worked between Monday and Friday 8am to 5 pm.
Customer Service Job Purpose
Develops a culture of customer satisfaction through timely and thorough handling of orders, phone calls and email correspondence.
Customer Service Job Duties
- Answers customer support messages via telephone or Web promptly to enhance the customer service experience.
- Patiently listens attentively to customer and connects them with the appropriate department to address their needs.
- Works with management to maintain best practices for efficient communication with customers.
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery, and delayed delivery to inform customers.
- Address costumer questions about new products, services, promotions on sales.
- Willing to learn from management to properly apply company policy to customer solutions.
- Contributes to bottom lines sales by increasing customer satisfaction.
Customer Service Skills and Qualifications
- Good Communication Skills both written and verbal
- Excellent Listening Skills
- Able to Work as a Team player and as an individual
- Ability to Work Under Pressure
- Pays Attention to Detail
- Fast Learner
- Problem-Solver
- Patient
- Skilled Typist
We offer:
Competitive salary, company pension, 22 days holiday (pro rata for part-time), life insurance, uniform and free car parking
To apply please email to your CV to Sasha.beaumont@hultaforsgroup.co.uk
