Receptionist/ Telephonist
Elmwood Family Doctors
The closing date is 12 August 2024
Job summary
Elmwood Family Doctors is a large, modern General Practice located across two sites in Huddersfield (Holmfirth and Meltham)
Therefore we are looking to recruit an enthusiastic and motivated receptionist/telephonist to join our team. We have both full and part time positions available.
We are a large, friendly and supportive team. Were open to discussion around a pattern of hours that allows individual work-life balance, whilst also meeting the needs of our Practice.
Holmfirth and Meltham are great places to live and work, with good schools. There is plenty happening in Holmfirth and Meltham, with annual festivals for Jazz, Folk Music, Film, and the Arts. The villages sit amongst beautiful Pennine countryside but have good local amenities and are an easy drive to Leeds, Manchester & Sheffield.
If you are motivated to make a meaningful contribution to the provision of high-quality healthcare in your local area and work well in a team, this may be the role for you.
Main duties of the job
The role involves assisting patients, booking appointments, responding to queries and signposting to appropriate support. This is largely done through telephone assistance, but also includes face to face patient service on the reception desk. The successful candidate will spend part of each shift working in our telephone room with a team of friendly colleagues who will provide ongoing support alongside training. A strong customer service background and ability to work well within a team is essential.
The role also involves administration work, which includes registering new patients, updating patient records, and processing referrals, samples and repeat prescriptions. Although full training will be provided, excellent IT skills are essential and some experience in administrative roles would be beneficial.
The successful candidate will be a people person, a good communicator and a team player. They will be highly motivated, organised and efficient. Experience of working within a similar role in NHS care would be beneficial, but not essential.
About us
Elmwood Family Doctors is a large, modern GP Practice with an excellent reputation for patient care. We are split across two sites. Our large Holmfirth site has excellent facilities and offers a wide range of services. Our Meltham site is conveniently located in the heart of the local village community. We offer a full range of healthcare services to approximately 15,300 patients across both sites.
Our staff work hard to make sure our patients receive a caring, courteous and professional service; including during busy periods and times when our patients may be feeling worried or in need of additional support from us. This takes dedication from all of our staff, including our busy Reception team who are in regular contact with our patients.
Job description