CUSTOMER SERVICE ADMINISTRATOR
Based: Holmfirth
Salary: £25000 + company bonus
Benefits: Bi-monthly company bonus, optional on call bonus, 20 days’ (+ 8 statutory days) annual holiday with a time served accrual system, pension, life insurance, and enhanced maternity/paternity/adoption leave and company sick pay schemes after a qualifying period
This is a great opportunity to join an expanding company with big ambitions. Burton Security is a company specialising in the manufacture, distribution, installation & aftersales service of physical security products. We are looking for bright, positive individuals to join our small and friendly customer service team; helping customers and scheduling engineers.
The primary role will be liaising with customers, processing orders and scheduling our field team of installation and service engineers.
Main duties will include:
- Providing 1st line service support to customers
- Processing sales orders
- Managing in installation and service engineers to ensure timely completion of works
- Ensuring we meet service level agreements in place with our key customers
- Liaising with technical support and our lead engineers
- Liaising with our fabrication department to organise product upgrades
- Inputting service call data onto our system and tracking the progress
- Help serve customers in our retail showroom and eBay business
- Processing information from the engineer’s report
- Producing quotations for requested works and invoicing for works carried out
- Updating and generating reports from various databases on our performance levels
To be successful, you must:
- Have experience working within a customer orientated environment, preferably scheduling or service desk and/or a helpdesk
- Enjoy dealing with customers and understand that the customer always comes first
- Be organised and methodical
- Have a good knowledge of Microsoft Office
- Be willing to cover an out of hours phone line (usually 1 week in 4 and subject to additional pay)
- Prior knowledge of Microsoft NAV or Fieldmotion would be an advantage but is not essential
To apply: Please send your CV to recruitment@burtonsecurity.com or call 01484 663388
Please, add “as seen on Holmfirth Info” within your application.
