SERVICE DESK ADMINISTRATOR
Based: Holmfirth, HD9 7BN
Salary: £23,400 – £25,000 + company bonus
Benefits: Bi-monthly company bonus, optional on call bonus, 20 days’ (+ 8 statutory days) annual holiday with a time served accrual system, pension, life insurance, and enhanced maternity/paternity/adoption leave and company sick pay schemes after a qualifying period
This is a great opportunity to join an expanding company with big ambitions. Burton Security is a company specialising in the manufacture, distribution, installation & aftersales service of physical security products. We are looking for bright, positive individuals to join our small and friendly customer service team; helping customers and scheduling engineers.
The primary role will be liaising with customers, processing orders and scheduling service engineers our team of field engineers.
Main duties will include:
- Providing 1st line service support to customers.
- Processing sales orders.
- Managing in engineers to ensure timely completion of works.
- Ensuring we meet service level agreements in place with our key customers.
- Liaising with technical support and our lead engineers.
- Liaising with our fabrication department to organise product upgrades.
- Inputting service call data onto our system and tracking the progress.
- Processing information from the engineer’s report.
- Producing quotations for requested works and invoicing for works carried out.
- Updating and generating reports from various databases on our performance levels.
- Provide 1 in 4 callout rotas for out of hours service.
To be successful, you must:
- Have experience as of working on a customer service desk, scheduling and/or a helpdesk.
- Enjoy dealing with customers and understand that the customer always comes first.
- Be organised and methodical.
- Have a good knowledge of Microsoft Office.
- Be willing to cover an out of hours phone line (usually 1 week in 4 and subject to additional pay).
- Prior knowledge of Microsoft NAV or Field Motion would be an advantage but is not essential.
To Apply: recruitment@burtonsecurity.com
