3 months ago

Catering Senior Whistlestop Valley – Clayton West

Key responsibilities: −

Alongside a team of catering seniors oversee the daily running of Whistlestop Valley’s catering outlets (on two sites so must hold a current UK driving license), the event catering provision, private function catering provision and afternoon tea provision.
Alongside the other catering seniors ensure you and the team are completing all the tasks correctly and in a timely fashion
Provide the highest standard of customer care and ensure these standards are maintained throughout the catering section
Ensure that customers experience excellent catering standards and that complaints are handled in accordance with our processes
Maintaining service delivery to minimise customer complaints
Maintain effective communication with all Whistlestop Valley staff ensuring personal development, motivation and team spirit are maximised by observing and making yourself aware of what is happening across the catering area and the attraction as a whole
Work as an effective member of the catering and wider Whistlestop Valley team, as well as contributing and supporting the team with tasks (it’s all hands on deck!)
Undertake induction and training and ensuring proper records are kept

Alongside the Senior Management team review the menus to ensure the highest standard of food quality, presentation and to maintain margins

Alongside the Senior Management team, control the purchase and ordering of all catering and cleaning related items in line with buying policies and budget constraints, maintaining adequate stock levels to meet the demands of the visitors

Assist the Senior Management team with rotas, holidays, sickness and lateness and deal with each area confidently and autonomously

Cash handling – Ensure all tills are taken off and accounting for any known discrepancies, informing the Commercial Manager if so

Monitor wastage − Deliver an efficient catering service with emphasis on promptness, efficiency and quality

Take an active role preparing, cooking and serving food and drinks

Maintain the highest standards of food hygiene and health and safety for all who work in or visit the catering facilities in accordance with current legislation, must have a Level 3 Food Hygiene Qualification. Take responsibility for Food Hygiene record keeping and reporting and Inspector visits.

Follow food safety procedures in line with current Food Standards Agency policies

Follow COSHH procedures

Report accidents and fill in accident report book

Ensure all equipment is used safely and staff are trained in its safe use

Attend training courses when required

Liaise with colleagues working in other sections of the company’s business demonstrating a willingness to work as part of a team to deliver a first-rate visitor experience

Protect the excellent reputation of Whistlestop Valley

To perform any other duties that may be necessary to allow Whistlestop Valley to function successfully as a visitor attraction.

Skills, knowledge and expertise

Essential − Previous experience in a fast-paced café/restaurant/hospitality setting − Previous experience working at a senior level in a team − Excellent verbal communication skills − Excellent literacy and numeracy skills − Familiar with food allergy legislation − Food Hygiene Certificate (advance level) − Enjoys working with people − Has attention to detail − Has a strong planning and organisational skills − Computer literate − A full UK driving licence and own transport is essential for movement between locations − COSHH training − Ability to work as part of a team − Ability to prioritise conflicting demands − Ability to problem solve and think creatively − Ability to work flexibly and adapt to change − Ability and patience to work with people of varying age and ability

Desirable − Health and safety training − First Aid Qualification − Manual handling training − Customer care training

Job Types: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 22.5 – 27 per week

Benefits: